Frequently Asked Questions

I don’t have Paypal account. Is there any other option?
PayPal allows you to make payments using a variety of methods including: credit card, debit card, and PayPal balance, it doesn't even require you to make an account.

If you're from Indonesia, you can manually make a payment via Bank Transfer — please contact us for further instruction.

How does the payment process work? When will I get my themes?
The payment process is pretty strait forward actually. In a couple of words, you click the "Purchase" button and complete the payment. Don't close the window, simply follow the process. From here you will be redirected to the download page where you can download the package.

Can I use the themes and widgets on multiple blog?
Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes to..

What if I change my mind and want a refund?
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community.

Can I use your themes for my clients?
Yes, you are free to use our themes to build websites for your clients. We love providing developers with beautiful and functional design choices for their clients!

Can I try out a theme prior to purchase?
No, we do our best to showcase the themes as we'd see them being used. Keep in mind that If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. No question asked!

Can i buy only single theme
Some themes are sold on Etsy and Creative Market Starting at $19/item. However, I think you will find that $29 (that we offer at Heybi.com) is an incredible deal, even if you only intend to use a single theme from our collection.

How do i get support?
You can reach us via the contact form above (technical question) or our various social media channel (for general question). All questions related to our theme will be answered strike to the point. Please keep in mind that the majority of the team is ID based (GMT +8), so please be aware of the time difference.